Additional narrative: no patient involvement reported.Event date: unknown.Device is an instrument and is not implanted/explanted.Manufacturing date: 19november2012.Manufacturing location: (b)(4).Device part 03.501.080, lot 8159385 is a batch number controlled product, therefore, no service history record review is possible.Device history record (dhr) review result below: no non-conformance reports reworks or other relevant quality notifications were referenced in the device history record.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.The conclusion of the dhr review is that the final product, met inspection records, certification test values, and acceptance criteria.A product investigation was completed: the service technician noted the following action taken as activity modification.The device has been serviced and functional testing has been performed in accordance with the service manual.During the pre-repair diagnostic assessment the service technician identified the following failure code as update / upgrade.The service technician could find no fault with the device, there is no previous history in the dhr and all testing passed.The device was returned to the customer.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device report from synthes (b)(4) reports an event in (b)(6) as follows: during a service and evaluation for this product technician noted an update/upgrade was needed; also, two (2) sidebolts and a nut were loose.There were no injuries, patient user involvement or surgery delay or medical intervention reported.This is report 1 of 1 for (b)(4).
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