This complaint was received from a retailer who did not have any consumer contact information.The report as received was not an adverse event report; it was merely a consumer opinion of product durability.There was no report of the device being rendered unusable or an adverse event occurring due to the tear in the device.There is no way to confirm if the consumer intended communication of this case to his retailer as an opinion or as a complaint.Since there have been other changes to mouthguards manufactured by ranir, this event is being reported - in case it was intended as a formal event vs.An opinion of durability.Device not returned.
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