Please see below the distributor's answers, about this complaint: are you saying in the complaint that the radiopaque markers did not show up in the x-ray.It was unclear to me what the reported problem was.Also, the complaint lists two items: the first, part number 801400, involves 2 items.The second part number on the complaint, # 801402, involves 4 items.Both of these items are packaged in boxes of 20 packs, each containing 10 patties.My question is: are you saying that the problem is with the packs or the entire box of 200 patties: the look for them in a surgery and did not found the markers, as a result of that they tested the remainder of the stock and where nos able to found the markers, then they call us to replace the all of their stock , which we did.As they see it is a problem with all their stock the entire box, and every part number.Also, please help us with the following questions: were both of these products involved in the same procedure: no they took an image, is not clear if it was an x-ray or a fluoroscopy and did not found the radiopaque markers (one product was used).Did these event occur intra-operatively: yes with in reference number.Did this event cause any delay in surgery over 30 minutes: no.Were there any adverse consequences to the patient: no.What actions were taken as a result of this incident: they took all the remaining stock of patties and tested them under x-ray and where not able to find the radiopaque marker.
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