Additional narrative: this device was returned for service; however, did not meet manufacturing specifications during pre-repair assessment.Reliability engineering evaluated the device and observed that the device had no function due to the pin being pushed back in the connector.Therefore, the reported condition was confirmed.The assignable root cause was determined to user error due to the connector not being properly aligned and forced into the female connector when plugging into console and then pushing in the pin.If additional information should become available, a supplemental medwatch report will be sent accordingly.
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It was reported that during service and repair pre-testing, it was observed that the motor device had no rotation and the electrical pin was pushed back.The event was not related to surgery.There was no patient involvement reported.There were no injuries or medical intervention associated with this event.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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