The torque screw was bent.It was also hard to mount the adaptor to the a2101 base unit.The product problem was discovered during setup, before the procedure.There was no patient contact.The patient was not anesthetized when the issue occurred.Patient age, gender, type of surgery were unknown.A replacement product was available to be used.There was no surgery delay.
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Integra has completed their internal investigation on 2/9/2016.The investigation included: methods: evaluation of actual device; review of device history records; review of complaint history.Results: evaluation of device: the torque screw of a2008 was bent.Device history record reviewed for this product id lot code154 and serial# (b)(4) manufactured on 04/18/2015 (qty (b)(4)) show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr¿s, variances or rework.No service history is on file.No new design or manufacturing trends have been identified.In summary, the end users reason for return was verified.The most likely cause could not be determined.
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