The investigation of the returned device has been completed.Our records indicate that the device was manufactured in june 2009.The unit was inspected and it was determined that there was excessive cleaner on the handset plastic covers.There was a battery thermal runway, which lead to battery failure in the device.The investigation found evidence of heavily applied dental office cleaners and fluid ingress into the interior of the handset.No injuries were reported.The nomad pro operator manual provides the following warning: "do not spray disinfectant or cleaners directly on the nomad pro, handsets, charging cradle, or ac power supply.The connecting areas are open to ingress and damage to your device may result." this concludes our investigation.
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