The customer reported that the freedom driver exhibited an irreversible fault alarm after the patient had a coughing episode.The customer also reported that the patient was subsequently switched to the backup companion 2 driver.There was no reported adverse patient impact.The freedom driver was returned to syncardia for evaluation.Visual inspection of the external and internal components revealed no abnormalities.The driver was tested and passed all pressure test requirements, which included cardiac output, right atrial pressure (rap), aortic pressure (aop), pulmonary arterial pressure (pap) and left atrial pressure (lap) performance metrics associated with nominal normotensive and hypertensive patient simulator settings.Review of the alarm history (eeprom) revealed a fault alarm code that is indicative of a potentially failing u22 pressure sensor on the main pcba (printed circuit board assembly) and is consistent with the alarm that the customer experienced.Further investigation of the main pcba confirmed that the root cause for the reported fault alarm was a failure of the pressure sensor (u22) on the main pcba.The driver was serviced, including replacement of the main pcba, and passed all final performance testing.Syncardia initiated a corrective action (capa) to prevent u22 failures, which is in the process of being implemented.This failure mode posed a low risk to the patient because it did not prevent the freedom driver from performing its life-sustaining functions.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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