A siemens customer service engineer (cse) specialist was dispatched to the customer site.After evaluating the instrument, the cse found that the integrated multi-sensor technology (imt) probe was bent and he replaced it.The cse performed precision testing and ran quality controls, which were acceptable.The cause of the discordant, falsely elevated hba1c results on multiple patient samples was due to a malfunction of the imt probe.The instrument is performing according to specifications.No further evaluation of the device is required.
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Discordant, falsely elevated hemoglobin a1c (hba1c) results were obtained on multiple patient samples on a dimension vista 1500 instrument.The discordant results were reported to the physician(s), who questioned them.The patients with sample ids (b)(6) were treated with insulin due to the discordant hba1c results.The samples were repeated on an alternate dimension vista 1500 instrument, resulting lower.The corrected results from the alternate dimension vista instrument were reported to the physician(s).There are no reports of adverse health consequences due to the discordant, falsely elevated hba1c results.
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