A siemens customer service engineer (cse) was dispatched to the customer.After evaluation of the instrument and instrument data, the cse performed a total service check.The cse discovered the sample probe tip was covered with gel like material, and replaced it.The cse ran a water test, precision testing with the two samples in question, and precision testing on quality controls, and results were within range.The cse and the technical applications specialist performed a 300 replicate precision testing on the estradiol method, which resulted with no outliers.The cause of the discordant progesterone and estradiol results was related to gel buildup on the sample probe tip.The instrument is performing according to specifications.No further evaluation of the device is required.
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Discordant progesterone and estradiol results were obtained on two patient samples on an immulite 2000 instrument.The discordant results were reported to the physician(s), who questioned them.The samples were repeated on the same instrument, and the results matched the patients' clinical history.The corrected results were reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant progesterone and estradiol results.
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