Integra completed its internal investigation 26jan2016.The investigation included: method: review of device history records.Review of complaint management database for similar complaints.Results: a review of the device history record is done for manufacturing lot fbyd reported in this incident.The manufacturing lot fbyd was manufactured in october 2015.Copies of the labels included in the dhr are in compliance with specifications.It was the first batch manufactured following new specifications (including udi requirements).Labels were printed internally.It was discovered that a first print of 5 labels kits was done to allow validation of the labels and complete integra dhr and supplier dhr.Then, once validated, a second print was launched.The error happened during the second print where part number was incorrect.The error was not detected.This process of edition by two prints was done only for the first packaging / labelling (b)(4).A review of all batches for this packaging / labelling order is done to check the labels and no other anomaly was found.In conclusion, the issue is confirmed and limited to lot fbyd.A review of the complaint system was performed.This is the first incident was found about an incorrect part number on labels for the past two years.(b)(4).Conclusion: given the description of the event and the observations made during the documentary investigation, the root cause is a human error occurred during internal edition of the label.No procedure is available for this process.A non-conformance was initiated in order to analyze this issue and take appropriate actions.
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