Patient's mother contacted dexcom on (b)(6) 2015 to report that on (b)(6) 2015 the patient's receiver would not hold a charge.There was no report of any injury or medical intervention.No additional event or patient information is available.Complaint device was returned for evaluation.A visual exterior inspection was performed on the receiver and it passed.Charged receiver to 100%.Performed a discharged test on the receiver and it passed (8 hours).A global receiver functional test was performed on the receiver and it passed.Receiver's data logs were downloaded and reviewed, finding a screen error alarm and a firmware failure.Based on the finding of a firmware error this is being reported.The complaint was confirmed.The root cause could not be determined post investigation.
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