The retains log for this sn stated that this lot of needles had been taken for testing for a separate complaint, cc001300.This complaint states that there were burrs in the needles.All 25 retain needles were tested and no issues were noted.This work order has been reviewed and the seal strength test results have been investigated.The specification for a pass in seal strength is 1.2n, the results ranged from 2.508n - 3.446n for this lot which is above specification.Stock was checked on oracle for this lot number.No lots are in stock.Calibration of multitest1-d, unit to test seal strength for needle packaging, was found to be up to date.Reached out three times (18 dec, 21 dec and 04 jan) to sales rep to get more information from the complainant about the complaint.Sales rep has contacted complainant but hasn't had any response as of jan 08th.
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