This freedom driver was not supporting a patient.The customer reported that the connection 1 receptacle that connects the power adaptor to the freedom driver fell into the driver housing.The freedom driver was returned to syncardia for evaluation.Visual inspection of the external components confirmed the reported issue that the connection 1 receptacle was broken and located inside the driver housing.The driver was tested and met all pressure test requirements associated with normotensive and hypertensive patient simulator settings with no anomalies or unintended alarms.The driver could not be tested for test steps that required the use of the connection 1 receptacle.The broken connection 1 receptacle prevented the freedom driver from being connected to an external power source.The root cause for the broken connection 1 receptacle was likely rough handling or impact shock.The driver was repaired and serviced and passed all final performance testing.This failure mode poses a low risk to a patient because the issue was observed when the freedom driver was not supporting a patient.In addition, it would not prevent the driver from performing its life-sustaining functions.The freedom driver has a redundant power source of onboard batteries, which can power the freedom driver without connection to an external power source.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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