Submit date: 02/09/2016.Samples were not received and therefore the reported condition has not been observed.This complaint will be re-evaluated if samples are received for review or if more information is provided.Because a manufacturing lot number was not provided by the customer, it was not possible to review the device history record (dhr) for this particular manufacturing day.The most probable root cause was the customer was not informed of the proper repositioning technique to be used with this underpad.Repositioning should be done by four (4) adults, one (1) at each corner of the underpad.Based on the complaint trending information above, our corrective actions are to continue to monitor backsheet material strength.Complaint trending will continue to be monitored and further corrective actions will be implemented if an increase of this reported condition occurs or more information becomes available.
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