Upon completion of the investigation, it was noted that the position of the cam when valve was received was 110mmh2o.The valve was visually inspected: no defects were noted.The valve was irrigated with purified water, no occlusion was noted.The siphon guard was irrigated with purified water, no occlusion was noted.The catheter was irrigated with purified water, no occlusion was noted.It is possible that too much pressure was applied when flushing the device.Review of the history device records confirmed the valve product code 82-3136 with lot ctbcc8, conformed to the specifications when released to stock on the 27th february 2015.No root cause could be determined as the problem reported by the customer was not confirmed.The problem was likely due to an excessive flow rate (>0.75 ml/min) during the flushing procedure activates, the siphon guard and creates the impression that the valve is distally occluded.In reality the flow is being diverted to the high resistance secondary pathway, this will slow the rate at which csf is shunted from the brain.It would probably explain the problem encountered by the customer.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time, this complaint is closed.
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