This is the first event reported of its kind in 9 years of operation.In (b)(6) 2014, a business decision was made for unrelated reasons to switch to different supplier.As of this date, the device has not been returned to epocal for investigation.Globtek has been made aware about this event.If the device is returned, a full investigation will be performed and a f/u report will be submitted.
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It was reported in case number (b)(4) that "the charger used along with epoc reader is broken, the pins have become detached and someone has received an electric shock.It was later confirmed that the plastic casing on the 3 pin plug appears to have come detached and the user may have touched the metal contacts accidentally and received the small shock.They are fine and nothing further has been done".The epoc reader (catalog number hr-1002-00-00) functions with a power supply (supplied by mfg globtek inc.) which utilizes a variety of input connectors (depending on the region they are to be used in).This event occurred in (b)(6) with (b)(6) input connector (epoc catalog number ar-0006-00-00), mfr globtek part number (b)(4)).A picture provided by the initial reporter shows that the input connector separated into two parts thereby exposing the bac of the prongs which are inserted into the wall outlet.
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