Further investigation of the customer issue included a review of the complaint text, field service evaluation, a search for similar complaints, and a labeling review.The abbott field service engineer (fse) evaluated the issue on site and found that the cable assy was tucked between the side gate and the cell-dyn ruby frame causing a pinch in the cable.Inspection of the return cable was evaluated and showed one specific line (ground line) of the cable was cut due to pinching and may have been shorted (evidence of charring).The damage found in the ground line of the cable would not affect the sample processing performance of the cell dyn ruby analyzer.No adverse trends were identified for the part in question, as this was the only documented event for this type of incedent.Labeling was reviewed and found to be adequate, as it contains instructions regarding electrical hazard awareness and elements of electrical safety information relevant to the complaint incident.Based on the available information no product deficiency of the cell-dyn ruby analyzer, list number 08h67, and the related cable assy, was identified.
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