Siemens filed the initial mdr 1219913-2016-00016 on february 02, 2016.On 02/08/2016 additional information: before testing the patient samples at a different location on (b)(6), a siemens field service engineer (fse) was sent to the customer site.In this visit, the fse had done the following replacements: cleaning solution valves, kit base pump, kit acid pump, and sample pipettor dispenser (sample syringe).After these parts were replaced, the hav total assay was calibrated and quality control (qc) was performed and passed.The instrument was monitored.The technical application specialist (tas) had recently gone on site and reviewed the data generated since the service call.The percentage of samples with results between 0.8 and 2.0 was reduced to 1.7% form 25% (n=276).Any of the parts replaced by the fse could have been the cause of this problem.Therefore, the specific part that caused the issue could not be determined.The cause for the discordant hav total results is unknown.The instrument is performing within specifications.No further evaluation of the device is required.
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