The device was returned to mmdg for evaluation.A visual inspection and several alarm, error, and volumetric accuracy tests were performed.The pump's front housing had been damaged, usually indicative of the pump having experienced a shock, such as dropping on to a hard surface.The damage to the housing was found to be causing the errors described in the complaint.The device was repaired and returned to the distributor.This is a retrospective filing.It is being submitted today because the therapy delay experienced by the patient required a visit to a medical facility.
|
As recorded by customer service: "pump does not alarm no flow in.Looks like its running but no food is being fed.Mother states that because her daughter is not receiving food this has caused dehydration and had to take to dr to rehydrate." during a follow-up call with the mother, mmdg clinical learned that the daughter had recovered, and that the family had received a new, working pump.No further information was provided.(b)(4).
|