A review of the information in the complaint file indicates this investigation was performed by a medtronic technical center for the reported condition of; a broken cord.During service a damaged power cord with exposed copper wire was found.Therefore, this report will be based on information provided by the technical center.The scd 700 was evaluated and the customer reported issue was confirmed; the power cord's outer insulation was damaged allowing view of the inner copper wire.The cause of the reported condition for the damaged power cord was due to customer misuse.The power cord was scrapped and replaced to correct the reported issue.The unit passed all initial testing after failure analysis repair instructions were completed.Scd 700 was manufactured in 2014.A review of the device history record shows this device was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.Based on the investigation, no corrective action is needed.
|