Consumer states the end user advised that one of the bed rails came loose and fell, and is not working as it use to.Consumer work for a home health agency and this is all the information they had at this time regarding the issue.Consumer states the end user tried to read the serial number off of the bed but the numbers were to small to read.(b)(6) called back in with the serial number which does not confirm what bed rails is on the bed.He is going to try to contact the dme company that he thinks he may have gotten the bed from for further assistance.
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