Udi: (b)(4).One (1) verse 3in1 driver torque wrench [product code: 2997-04-320, lot no: gb64808] was returned to the complaints handling unit (chu) for evaluation.Visually nothing could be found wrong with the torque handle wrench.Device was then sent to the npd lab for torque testing.Testing found that the device was functioning as intended per test method.A review of the device history record was conducted.No issues were identified during the manufacturing and release of this product that could have contributed to the problem reported by the customer.No emerging trends were found requiring further actions.The root cause for the torque wrench is deemed not necessary.Testing results found that the device was functioning as intended per test method specifications.As such, no device failures have been identified.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|