The complaint device was returned to the manufacturer for physical evaluation.A visual examination of the returned device revealed that the heparin line was separated from the arterial line pump tee connector.Further analysis found that the heparin line separated from the arterial line due to the lack of solvent in the heparin line tube.No additional evaluation methods were required as the reported complaint of ¿heparin line separated from dialysis line¿ was able to be confirmed.A records review was performed on the reported lot.An investigation of the device manufacturing records was conducted by the manufacturer.There were no deviations or non-conformances during the manufacturing process.In addition, the batch record review confirmed the labeling, material, and process controls were within specification.The investigation into the cause of the reported problem was able to confirm the failure mode.The heparin line separation observed during the visual examination would have resulted in the blood leak.Therefore, the complaint event was confirmed.
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