The customer contacted physio-control to report that during a recent patient event they were unable to shock using a set of internal hard paddles in conjunction with their lifepak 12 device.The customer advised that they were able to charge to 20 joules but when they attempted to shock, the energy was dumped internally.This occurred three times.On the fourth attempt, the customer was able to successfully charge and shock.There were no adverse effects to the patient as a result of the reported issue.The patient survived the event.No further details about the patient or the event were provided.
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