Nidek field service engineer (fse) went to the field for device evaluation on 02/23/2016.The device was evaluated by the fse.Customer complaint for green flashback could not be duplicated.Fse asked to the doctor who saw the flashback, that if the laser was set up properly and that doctor replied yes.The customer unit gyc-1000, (b)(4) will be returned back to nidek for further evaluation.If additional significant information is available at a later date after the evaluation, a follow-up report will be submitted.At this time there was no injury/ adverse event occurred so no patient information is available.Nidek considers this failure mode a reportable event as the device has malfunctioned and has a potential to cause or contribute to a serious injury if the malfunction were to recur.
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The device was returned to nidek for additional evaluation.Nidek in house service engineer (se) evaluated the device on 04/21/2016.No device failure was observed by in-house service engineer.As per field service engineer(fse) who checked the device on site, stated that one possible reason for this complaint is that the operator may have left the bio terminator plug in the gyc1000 after changing the fiber optic that was plugged in the console for the bio to the fiber for the combo delivery.The laser would operate in bio mode, so the protective filter would not close and no error indicated even though the laser beam is being delivered through the combo delivery and exposing the operator looking through the oculars.However, the cause could not be confirmed.The issue had been discussed with the on duty doctor that time.Fse also confirmed that the laser was set up properly at the facility.Additional investigations were performed by nidek (b)(4) on 5/23/2016 to find out the root cause.Dhr was investigated at nidek (b)(4) (nco), and confirmed that the all requirement for nidek quality standard has passed at nidek inspection in (b)(4).Nidek (b)(4) implemented investigation for similar symptoms from the past due to the product is not sent in nidek (b)(4).As per the investigation, in general, people feel "brighter" in case of; the laser wavelength is closer to a peak of luminous sensitivity (about 550nm).The selected laser power is 1w which is considered as high power.Therefore, from those reasons, we consider that the doctor felt brighter.However, the reflection light is sufficiently below mpe value based on the standard ((b)(4)), therefore, it is concluded that there is no adverse effects on doctor's eyes.
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