On (b)(6) 2016 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - the customer¿s complaint has been confirmed by engineering.During evaluation it was discovered that our test support arm was not clamping properly when inserted into the serrated clamp on the received unit.Per the application of force, the test support arm would rotate within the clamp.Furthermore, the test arm would rotate about the post under the application of force which seems to suggest a loss of clamping ability in the clamp¿s subassembly.There is a significant amount of scarring present on the outer surface of the received field post especially in between the two retaining rings which is a critical segment of the post on which the clamp subassembly primarily functions.The uniform wear pattern suggests an abrasive material may have been used along the surface of the field post which could potentially result in the removal of material and directly impact the clamping ability of the system as well.Furthermore, engineering noticed significant squeaking noise whenever the handle subassembly was being moved from the locked position to the unlocked position.Device history evaluation - device history record reviewed for this product id shows no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated (b)(4)¿s, variances or rework.Conclusion: upon receiving the unit once again, engineering did not observe any dysfunctional internal components which could possibly lead to the observed failure.The unit was taken apart and all replaced components were still in good condition with no signs of permanent deformation/destruction.Engineering proceeded to confirm the outer diameter on the field post due to the presence of excessive scarring which yielded unfavorable results.Measurements were taken on (b)(4) different planes along the post in-between the (b)(4) ¿(b)(4)¿ retaining rings¿.The measurements show much variation along each plane of the field post.Also there were certain areas on the post that were considerably undersized per specification ((b)(4)) with the worst case measuring at (b)(4)¿ below (b)(4).Furthermore, engineering noticed a significant variation in measurements taken along each plane with the worst-case being a (b)(4)¿ circumferential deviation.The combination of an undersized o.D and a non-circular post has a significant impact to the clamping ability of the ¿serrated clamp subassembly¿ on the post.It is postulated that any use of abrasive material used on these posts contributed to the outer diameter to be out of specification and resulted in a non-circular surface.The clamps are specifically set to function within the allowable o.D tolerance of the post ((b)(4)).Furthermore, without enough contact points between the inner diameter of the ¿.(b)(4) serrated clamp¿ and the outer diameter of the post, the clamps will easily rotate about the post due to lack of friction.During ils-cincinnati¿s assembly process three sections of the posts are inspected and verified to be conforming per print ((b)(4)).Moreover, the ¿serrated clamp subassembly¿ is specifically set to properly clamp onto our (b)(4) test post as well.As a result, if the o.D of the posts are altered by the end user, this will have a direct (b)(4) impact to the system¿s overall clamping ability.
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