The device history record (dhr) for lot 15l184562 indicates that there were no defects found in the (b)(4) samples inspected from the lot.There were no samples submitted with this complaint therefore the reported condition could not be confirmed.The complaint shall be reopened if a sample is received.The exact root cause of the reported condition could not be determined without an actual sample to examine.Prior to a lot¿s release, the lot must be deemed acceptable by passing inspections that are based on a valid sampling plan.Inspectors routinely examine a statistical sample both physically and visually.Specifically, a scale system is set up to detect miscounts during the autobander process.The lot met all defined acceptance requirements and was released.A formal corrective and preventative action (capa) has been opened to address similar issues described in the compliant.During this capa, the off line banding equipment was discontinued.A reversal of the autobander trays was performed to tighten the bands.Implementation of this capa will optimize the autobander process in which a failure mode and effect analysis will be updated to include this complaint issue and to identify the occurrence.This capa is currently in the investigation stage.This information will be utilized for trending purposes to determine the need for additional corrective actions.The production department will be notified of this incident with a copy of this complaint response.
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