(b)(4).A complaint investigation will be performed.The complaint product is not available for the investigation.A supplemental report is not anticipated unless the results of the complaint investigation identify a corrective action or additional relevant information.Should the product become available, a physical evaluation will be conducted and a supplemental report filed with the results.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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(b)(4).One (1) 51mm hybrid three level plate (product code: 1868-03-051, lot number: apmc6v) was returned to the chu on (b)(6) 2016 after the initial closure of the complaint.The returned plate features heavy signs of use in terms of residue on its surface, wear to the drive features of its cams, and superficial surface damage.Most importantly, six of the eight cams show some sign of the metal on its side being compressed.This may have occurred if the screws were not fully tightened into the bone.The cams would come in contact with the side of the exposed screws when rotating the cams, applying enough force on the side of the cams in order to damage the side of the cam as opposed to closing them over the screws.This may have resulted in the screws being left to back out postoperatively.The dhr review identified issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.No emerging trends were found requiring further actions.As there has been no issue identified in the manufacturing or release of the device that could have contributed to the problem reported by the customer and no systemic trends requiring immediate action have been observed, this complaint file will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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