The complaint was received and forwarded on to the manufacturing facility for investigation.The actual sample was received at our manufacturing site in february 2016 and a detailed investigation was conducted.A visual inspection was performed on the sample received and a dent in the middle part of the flexible liner was noted.The sample was subjected to a flow test to determine if it will function once vacuum pressure is applied and it met the test requirements at both minimum vacuum pressure of -400mmhg and high pressure of -700mmhg.Consequently the liner was subjected to a functional test and no fluid leaks were observed.The unit tested did seal hermetically to the outer canister and mechanical shut off valve rose up when flex advantage liner became full with fluids until eventually it came in contact with the under surface of the flex lid, closing the vacuum orifice and preventing further vacuum from entering the canister, thus stopping inflow of fluid waste.It is to be noted that a hole or dent on the flexible liner will have no effect on the functionality of the device since the intended use of the flexible bag is to provide reservoir to the collected fluid.Based on the investigation, we have concluded that the dent on the flexible liner has no effect on the form, fit and functionality of the device.We concluded that medi-vac flex advantage liners are free of defects or functional problems.A review of the manufacturing device history record for the referenced lot number was completed.No non-conformance with regard to ¿suction failure¿ or ¿hole in liner¿ was noted.The investigation determined that all products were manufactured, inspected and released in accordance to our established specification for quality and efficacy.We will continue to monitor for similar reports.
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