Integra has completed their internal investigation on 17 may 2016.The investigation included: methods: evaluation of actual device, review of device history records, review of complaint history.Results: evaluation of device: the device was received at the (b)(4) service center and staff unpacked the crwprecise from the box and set it on a phantom base (crwpbs).With all settings on the arc and phantom base set to zero, the point ends did not meet.The service technician noted a 0.5mm lateral variance to the right.The dhr review has been deemed satisfactory.Date of manufacture: oct 22 2015.Dhr show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr¿s, variances or rework.No new design or manufacturing trends have been identified.Conclusion: in summary, the end user¿s experience was partially confirmed.Although the pointers on the crwprecise and crwpbs did not align with all settings at zero, the device setting was within ± 0.5mm or 1.0 mm total from the target setting as required.Therefore, the device was not out of calibration as noted.
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