The initial reporter stated: customer states: problem with bag set returning 1 ea.Lot #cf1518410" said the bag had a kink and there was a mess, while they were cleaning up they had placed a clamp on the tubing, afterwards they forgot to remove the clamp that was placed below the pump on the tubing.After restarting the pump it did not alarm no flow out and continued to run with no food being delivered.At first they thought it was the pump but they took the bag and placed it on another pump to test if it was bag or pump, the same thing occurred on 2nd pump.First pump sn (b)(4) second pump sn (b)(4).After changing bag they wanted to check pumps again so they clamped it above the pump on the tubing and the pumps alarmed no flow in or no food as expected.The reporter did not provide lot specific information.(b)(4).
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