Catalog Number 1115 |
Device Problems
Leak/Splash (1354); Failure to Deliver (2338)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 03/01/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not returned.No photo available for review.The device history record of batch number 74g1502586 that belongs to catalog number 1115 has been reviewed and no issues or discrepancies were found which could potentially be related to this complaint.No non conformance reports were originated for the lot in question that can be associated to the complaint reported.The dhr shows that the product was assembled & inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.However material from the production line was inspected and no issues were detected that can lead this customer complaint.If the device sample becomes available at a later date this complaint will be re-opened.
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Event Description
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The customer alleges that the tubing leaks at the area where the tubing and connector are glued together.This results in a leak and the medication is no longer delivered.
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Manufacturer Narrative
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Qn#(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was also performed and the sample passed the leak testing.No issues were detected.Based on the investigation performed, the reported complaint could not be confirmed.There were no issues found with the returned device.The product was assembled and inspected according to specifications.
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Event Description
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The customer alleges that the tubing leaks at the area where the tubing and connector are glued together.This results in a leak and the medication is no longer delivered.
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Search Alerts/Recalls
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