Information was received from the consumer regarding a patient receiving intrathecal fentanyl.The dose, concentration, and lot number were unknown.The indication for use was non-malignant pain.The patient found out her pump was half flipped over and was informed (b)(6) 2016.The patient was not scheduled for surgery yet, but she had been approved for the surgery.They could barely get the medicine in, and if it totally flipped, they would not be able to refill it at all.The first health care provider (hcp) the patient saw said it was loose and "did not say anything." the second hcp the patient saw recommended that patient get the pump repositioned by sewing it back in and doing an analysis on the pump.It was hard for the patient to get her boluses with her personal therapy manager (ptm) sometimes since (b)(6) 2015 because the pump was partially flipped.The ptm worked without the detachable antenna, but the patient still thought the communication issues were due to the pump being partially flipped.The patient was working with her hcp to schedule a surgery to address the partially flipped pump and sew it back in and do an analysis.Patient symptoms, troubleshooting performed, the cause of the flipped pump, and the outcome were unknown.Follow up was conducted.If additional information becomes available, the event will be updated.
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