Catalog Number IAP-0500 |
Device Problems
Pre Or Post-Pumping Problem (1477); Low Battery (2584)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/08/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).
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Event Description
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It was reported via a call from the biomed who stated that last week the field service agent (fsa) was in to do preventative maintenance on the pumps.They had one that had a battery that would not hold a charge and failed.This week the same unit has failed.It would not hold a charge and did not always turn on, even when plugged in.The clinical support specialist (css) told the biomed that she would have the fsa call him to discuss.The biomed thanked the css for my assistance.Per field service report received on (b)(6) 2016: symptom - power supply (p/s) not charging battery; battery sends 12.2 volts after charging overnight.Findings/action taken: could not reproduce symptom.Battery reads 13.2 volts on the screen and measures 13.5v at p/s.Replaced p/s as a pre-caution.Electrical safety test was performed.All functions, signals & voltages were checked.The unit checks ok.Software level: 2.24.
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Manufacturer Narrative
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(b)(4).Device evaluation: no parts or recorder strips were returned to the teleflex (b)(4) facility for evaluation.The pump was checked by the field service representative and no problem was found during the repair.The pump was charging the battery as normal.The power supply was replaced for a precautionary measure.Per operator's manual "the battery should be maintained at full charge whenever possible.Arrow international recommends that the autocat2 series iabp be kept plugged into a proper ac receptacle whenever possible including time when the unit is in storage or not in use.The power indicator will illuminate when ac power is present.The batteries should not be stored in a discharged state." a device history record review was not required.No functional issue was found with the pump.Conclusion: the reported complaint of "power supply not charging the battery" is unable to be confirmed.The field service representative could not reproduce the issue during the repair.The power supply was replaced for a precautionary measure.The cause of the reported complaint is undetermined.
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Event Description
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It was reported via a call from the biomed who stated that last week the field service agent (fsa) was in to do preventative maintenance on the pumps.They had one that had a battery that would not hold a charge and failed.This week the same unit has failed.It would not hold a charge and did not always turn on, even when plugged in.The clinical support specialist (css) told the biomed that she would have the fsa call him to discuss.The biomed thanked the css for my assistance.Per field service report received on (b)(6) 2016: symptom - power supply (p/s) not charging battery; battery sends 12.2 volts after charging overnight.Findings/action taken: could not reproduce symptom.Battery reads 13.2 volts on the screen and measures 13.5v at p/s.Replaced p/s as a pre-caution.Electrical safety test was performed.All functions, signals & voltages were checked.The unit checks ok.Software level: 2.24.
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Search Alerts/Recalls
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