A customer in (b)(6) reported their thinprep 5000 processor with autoloader etched a wrong vial id onto a slide.A customer reported intermittent wrong characters etched on the slides.This issue only occurred 3 or 4 times in the last month.Customer reported that samples were reprocessed, no impact to patient or delay in diagnosis reported.Customer sent pictures to hologic for further investigation.Hologic's field service engineer confirmed but unable to reproduce error.Performed 2d barcode camera upgrade ((b)(4)).Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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