The customer reported that the transmitter's battery compartment was very hot, and the batteries looked like they exploded.No patient harm was reported.Customer was provided with a transmitter exchange.The device was returned to nihon kohden, evaluated, and the reported issue, battery compartment was very hot, was confirmed.It was determined that the cracked case was caused by the battery being put into the transmitter the wrong way causing it to melt the battery housing.No fluid intrusion was found in the device.The customer was supposed to have sent in the batteries so nihon kohden could examine them and determine if the customer was using the type of battery recommended in the zm-540pa transmitter user manual, nihon kohden medipower (equivalent to panasonic lr6).However, customer did not return the batteries.The transmitter returned by the customer was cleaned and all steps per the maintenance check sheet in the operator's manual were completed.The device was tested for 4 days without any reported problems.The reported problem was determined to have been caused by a use error.Nihon kohden will submit a supplemental report in accordance with 21 cfr part 803.56 if additional information becomes available.
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