Upon inspection, the hill-rom technician found the customer was not using the red quick-release hook correctly.This incident was therefore caused by user error.In the instruction guide for universal slingbars (7en160185), the care and maintenance section states: when using a quick-release hook system, check that the quick-release hook is correctly fastened to the lift and the slingbar.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.The technician in-serviced the account on the proper usage of the quick-release hook.Based on this information, no further action is required.
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