Merge eye station is intended to be used in conjunction with existing ophthalmic fundus cameras to take images of the eye, perform fluorescein angiography, red free, color and icg still-image photography as well as video imaging.On (b)(6) 2016, merge healthcare received information that a customer was experiencing a database failure notification while trying to use the eye station.Support determined the issue occurred as a result of an internal network issue from the customer.Follow up was performed; however, no additional information could be obtained.Because of the database disconnection failure, there could be a possible delay in care.There is no known impact to patient care as a result of this issue.No direct patient impact occurred as a result of this issue.Reference complaint number (b)(4).
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