Sophysa has received the returned piece and the product in question has been examined according to our quality control procedure: visual check: colorless liquid is visible in the valve and the reservoir, deposits are present near the ruby ball and on the spring of the rotor.The reservoir is clean.The sight shows that the inlet connector is released of the valve therefore all calibrated pressures have been changed.Functional control: the valve is not stuck and could be programmed correctly without difficulty.Pressure control: pressure control is not possible as the inlet connector is released of the valve, invaliding all the calibrated pressure.The root cause of the valve default is the displacement of the inlet connector.The valve is 100% controlled (pressure/flow characteristics, visual controls, etc.) during the manufacturing process.The pressure setting is pre-calibrated and is directly related to the calibrated position of the inlet connector.The displacement of the inlet connector could not have been originated from the manufacturing process.In sophysa record, the displacement of the inlet connector has never happened in the normal use condition.Spontaneous displacement of the inlet connector is not quite possible to our knowledge.The cause of the displacement of the inlet connector could not be identified in laboratory condition.
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