The companion 2 driver was not in use by a patient.The customer reported that the companion 2 driver that was in the hospital's equipment storage room was disconnected from the companion docking station.The docking stations, companion hospital cart and companion caddy, are designed to facilitate mobility of stable patients while in the hospital.The docking stations can be plugged into external wall power to provide a redundant power source to the docked companion 2 driver.This alleged failure mode poses a low risk to a patient because the issue was observed when the companion 2 driver was not supporting a patient.In addition, the companion 2 driver has redundant, alternate power sources of external batteries and an internal, emergency battery.Syncardia initiated a capa (corrective and preventive action) to address the companion driver hospital cart / caddy power cord issue.The root cause investigation is ongoing.Potential corrective actions will be evaluated when the root cause investigation has been completed.Syncardia has completed its evaluation of this complaint and is closing this file.
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