Philips burton received a customer's complaint regarding op plus light broke off on (b)(6) 2016.During a procedure the medical assistant was moving the light, it broke off at the first swivel section, and then fell down.Consequently the light did not impact any person, and there were no injuries.Capa has been opened in philips burton quality system to document the incident and assure accurate and timely submitting of mdrs.Note: the light was manufactured in 1995 and is well beyond its warranty period and usable life.Device is over 20 years old.
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On (b)(4) 2016 philips burton received a complaint from (b)(6) regarding op plus light broke off.The complaint state's: "we had an incident on (b)(6) with a ceiling mounted burton outpatient ii light.In the middle of a procedure, the light broke off.Fortunately, the patient was only shaken and not hurt.It could have shut down the room, but we had a day full of procedures, so we had to improvise.Since we could not move the procedure chair, we cut the lamp wires and removed the dangling light.In its place, we used a portable light (one of yours too).I have attached photos of the break.The metal literally tore apart.Granted these lights are old and out of warranty, but is this normal? the broken light is model 0102540, serial number (b)(4).".
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