The user facility report was incorrectly sent to (b)(4), which is only the distributor of the device in this report.The legal manufacturer of the device is unisensor usa.(b)(4) forwarded the report to unisensor upon receipt.(b)(4) also sent the affected device to unisensor for evaluation.Unisensor evaluated the device under their report reference number (b)(4) and found no basis for the complaint as described.Based on excerpts from the (b)(4) call logs, the malfunction was likely caused by equipment mishandling by the user.(b)(4) reviewed the study and found proper calibration and set up at 7:52am.However, it appears as if subsequent setup was not saved.Calibration values wouldn't save if the user inadvertently pressed 'don't save calibration values'.The screen to choose existing patient and the water verification would have been fine but the pressure cal values weren't applied to this study so the system would default to the last cal values at 7:52 am.Since unisensor is the legal manufacturer of this device, unisensor is providing the 3500a response to this user report.
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