A complaint was received for the crwpbs phantom base assembly stating the unit was un-calibrated.The unit was purchased by the customer in (b)(6) 2016.The event occurred on (b)(6) 2016 with the integra sales rep present during set up prior to first clinical use.It was considered to be an out of box failure.The crw precision system was set up on the phantom base, for the customer, with co-ordinates.The frame was found to be un-calibrated with the point ends not meeting.All settings on the frame and phantom base were set to zero yet the result was off by about 2mm.The device was not in contact with a patient and no patient injury or adverse event occurred.
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Integra has completed their internal investigation on 20 may 2016.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: evaluation of device: device was returned to the (b)(6) authorized repair center.Device has been cleaned and inspected.Unit received with notes ¿¿frame has been found to be with the point ends not meeting.¿ the returned device was found to measure 0.5mm when set up on the calibration base in the (b)(6) service centre.Additional investigation by ils (b)(4) and ils (b)(4) shows that the returned device is within the allowable specification of +/- of 0.5mm.The dhr review has been deemed satisfactory.Date of manufacture: 06 nov 2015.Device history record reviewed for this product show no abnormalities related to the reported failure.No abnormalities relate to reported incident found nor where there any variances, mrr¿s or reworks associated with this lot/work order number.No new design or manufacturing trends have been identified.Conclusion: in summary, no root cause can be determined at this time, however, this issue will be monitored.
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