The customer reported incomplete flap incisions.Manual completions of the incisions were performed using a diamond blade knife with no reports of further patient impact.The system was upgraded to a new software which includes a mitigation to a potential system-related contributing factor.Following the upgrade, the customer performed two additional flap treatments that resulted in incomplete bed treatments.However, the videos show that the surgeon did not fully verify that the side cuts had been completed before attempting to lift the flaps and resorted to manual cuts with a blade.Thus, it could not be determined if the side cut incisions were actually completed or not.Even if the side cuts were not completed, the cause of the incomplete bed treatments would introduce another possible contributing factor to consider.The technical support team and clinical applications specialists trainers are continuing to work with the customer and the field representatives to identify and/or eliminate contributing factors to these issues.With the information obtained at this time, however, the root cause of the incomplete side cuts could not be determined conclusively.A review of the manufacturing records did not reveal any related nonconformity during manufacturing for this system.Based on assessment, the product met specifications at the time of release.The root cause of the reported event cannot be determined conclusively (b)(4).
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