Submit date: 7/20/16.A device history record review of the reported lot number(s) confirmed that the product was produced accomplishing quality requirements and released according to established procedures.The sample consisted of pull apart sheath.This component was returned inside a generic plastic bag and showed signs of use (remains of blood).Visual inspection was performed and it observed that the pull apart was separated on two parts.Additionally, the two parts of the tubing were detached of the tubing pinch.Process failure mode and effect analysis was reviewed in order to identify potential causes associated with this event.In addition, a brainstorming session was performed with the purpose to identify additional potential causes.As a result, in the following fishbone diagram are the potential causes.The reported defect was confirmed, the sample was returned for evaluation.Based on previous information the most probable root cause for this defect is defective material from the supplier.During visual inspection it was found that the pull apart sheath show signs of use and was separated on two parts.Additionally, the two parts of the tubing were detached of the tubing pinch due to the tube not being positioned correctly during molding.Since this complaint was related to the supplier, it is classified as manufacturing related, this triggers an analysis to determine the need for action.A formal corrective and preventative action has been opened for this issue.It must be noted that in-process controls are in place to prevent nonconforming product from leaving the manufacturing activities.In addition, as a preventive action for manufacturing site operations, a monthly complaints report is sent to focus factory personnel, summarizing the latest events reported by the customer.
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