Integra has completed their internal investigation on 21jun2016.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: evaluation of device: the unit was inspected and some of the teeth on the starburst were found chipped.Device history record reviewed for this product id lot code/work order: (b)(4) manufactured on 01/29/2016 show no abnormalities related to the reported failure.These devices passed all required inspection points with no associated mrr¿s, variances or rework.No service history is on file for this device.A two year lookback in the complaint system for this reported failure and or related to "starburst tooth was chipped " for this product id shows that three complaints were received including this case.All three complaints were reported by the same customer.No new design or manufacturing trends have been identified, however in a means of continuous quality improvement dco8823 has been routed to revise the related router to include a visual inspection of the casting by the operator prior to machining.The customer's complaint was verified.The root cause could not be accredited at this time.This seems to be a casting defect and the vendor will be informed of such.Also, dco 8823 will be routed to revise the router to include a visual inspection of the casting by the operator prior to machining.The part still functions optimally; however, its longevity is affected.This issue will be monitored for trending.
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