The customer reported that they received erroneous results for one patient sample tested for igg antibodies to rubella virus (rubigg).The sample resulted as >2500 iu/ml on an e411 analyzer.The sample was diluted 1:20 and repeated on the e411 analyzer, resulting as 3541 iu/ml (positive).The positive result was reported to the patient and the doctor advised the patient to return after 2 weeks for a re-test.A second sample from the patient was tested on the e411 analyzer on (b)(6) 2016, resulting as 6.06 iu/ml (negative).The original sample was repeated again on the e411 analyzer on (b)(6) 2016, resulting as 4398 iu/ml accompanied by a data flag.The original sample was also repeated on an architect analyzer, resulting as 75.2 iu/ml (reactive) on (b)(6) 2016.The second sample was repeated again on the e411 analyzer on (b)(6) 2016, resulting as 5.57 iu/ml (negative).The second sample was also repeated on an architect analyzer, resulting as 5.4 iu/ml (grayzone) on (b)(6) 2016.The patient was not adversely affected.The serial number of the e411 analyzer was asked for, but not provided.
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