(b)(4).(b)(6).The field service specialist (fss) revisited customer site and the issue was confirmed.Fss requested for a handpiece replacement to be done.The handpiece was replaced with another one with (b)(4) which resolved the issue.In a follow up with the field service specialist, he indicated that the wires were not frayed, only the coating was damaged.Fss determined that the issue could result in equipment not performing per its intended use and it could cause an electrical surge or short that could result in a serious injury to the patient or the user; therefore, he requested for a handpiece replacement.All pertinent information available to abbott medical optics has been submitted.
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