The customer questioned low results for 1 patient tested for leukocytes, glucose, erythrocytes, protein and specific gravity on a urisys 1100 instrument.The meter results were being compared to visual results.Based on the data provided, the glucose and erythrocytes results were erroneous.The customer reported the visual results to the physician.The customer is not sure if the meter or the visual results are correct.It is not known if erroneous results were reported outside of the laboratory.The glucose result from the meter was 100 mg/dl.The visual result was 1000 mg/dl.The erythrocytes result from the meter was negative.The customer provided 3 visual results of trace, 50 ery/ul and 250 ery/ul.No adverse event occurred.The patient is feeling fine.The chemstrip urine test strips lot number was 20339002 with an expiration date of 10/31/2016.The suspect product has been requested for return.
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The customer returned the instrument and the test strips.No noticeable defects were observed.The returned test strips and the retention test strips were tested on the customer's instrument, a retention urisys 1100 and a retention urisys 1800 instrument.All results were acceptable according to the testing plan.The customer's results, the results from the urisys 1100 used during the investigation and the visual results were all comparable.No additional, similar customer complaints have been received for lot number 20339002.A specific root cause could not be identified for this event.Factors such as the value offset of the device and stronger dabbing of the test strips can potentially cause values to drift in the same direction, and, in very rare cases, produce borderline results.The borderline results are not typically higher than one color block difference.
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