A siemens customer service engineer (cse) was dispatched to the customer site.The cse changed the sample drain, two sample pump valves and the vessel handling.The cause of the discordant, falsely elevated tacrolimus result is unknown.No further issues were found since the cse had visited the customer.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely elevated tacrolimus result was obtained on a patient sample on a dimension exl with lm instrument.The discordant result was not reported to the physician(s).The initial result was obtained without dilution.The sample was repeated with dilution (1:2) on the same instrument, resulting lower.The customer reran the sample again without dilution resulting lower than the initial result.There are no known reports of patient intervention or adverse health consequences due to the discordant, falsely elevated tacrolimus results.
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